Privacy Policy
This Privacy Policy explains how Digit Age (“we”, “us”, or “our”), a business based in Zimbabwe, collects, uses, stores, and protects personal information when you use our websites, software products, and related communication services, including WhatsApp business messaging sent through the Meta WhatsApp Cloud API.
1. Who we are
Digit Age provides digital business systems and related technology services. This policy applies to users of our platforms, our customers’ end-users where applicable, and individuals who receive messages from us or from our customers via integrated channels such as WhatsApp or SMS.
2. Information we collect
Depending on how you interact with our services, we may process:
- Account data: name, email address, job role, and login credentials for platform users.
- Business contact data: customer and supplier names, phone numbers, email addresses, and billing or delivery details.
- Transaction data: invoices, quotations, payments, inventory movements, and related documents.
- Communication data: message content, delivery timestamps, and delivery status for WhatsApp, SMS, or email.
- WhatsApp messaging data: mobile phone numbers, WhatsApp user identifiers, message templates used, and inbound replies.
- Technical data: IP address, browser type, device information, and usage logs needed to operate and secure the service.
3. How we use information
We use personal information to:
- Provide, operate, and maintain our products and websites.
- Authenticate users and enforce access controls.
- Send business communications requested by our customers.
- Deliver WhatsApp messages on behalf of our customers using approved templates where required.
- Comply with legal, tax, and regulatory obligations.
- Monitor performance, prevent fraud, and protect system security.
4. WhatsApp and Meta
When WhatsApp messaging is enabled, we use the Meta WhatsApp Cloud API. Phone numbers and message content are transmitted to Meta for delivery. Meta’s handling of data is governed by WhatsApp Business Terms and WhatsApp Privacy Policy.
We send WhatsApp messages only for legitimate business purposes. Recipients may opt out by replying STOP or contacting the business that sent the message.
5. Legal bases for processing
We process personal data where it is necessary to perform a contract, where we have a legitimate interest balanced against your rights, where consent has been given, or where required by law.
6. Sharing with third parties
We may share personal information with Meta/WhatsApp, SMS providers, hosting providers, and advisers or authorities when required by law. We do not sell personal information.
7. Data retention
We retain personal data for as long as needed to provide the service, meet contractual and legal obligations, and resolve disputes.
8. Security
We implement appropriate technical and organisational measures to protect personal data, including access controls and encrypted connections (HTTPS).
9. Your rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data. Contact us using the details below.
10. Children
Our services are intended for businesses and are not directed at children under 16.
11. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised.